Compusense is dedicated to providing innovative sensory software to our clients world-wide. We are continually improving our software, introducing new features and programs to help our clients be more productive.

A one year support maintenance contract, which includes technical support and software upgrades, is included with the purchase of the Compusense® five Software License. Once the initial year of support is over, we encourage users to continue to maintain their support contracts as we consider it to be a valuable investment in the continued operation of the Compusense software.

A valid Compusense five support maintenance contract entitles the licensee to access the Compusense Support staff by fax, e-mail and telephone during regular business hours ET. The contract also entitles the licensee to receive all software updates released during the active support contract period. This ensures that clients will always have the newest version of the software available which incorporates new features and problem fixes.

The Support team is available to provide technical assistance for the total Compusense five system. This includes data collection stations and software modules purchased. Our Compusense policy is all software be subject to thorough Quality Control testing in our own Sensory Research Facility prior to release.

The support team strives to stay in contact with all active support clients on a regular basis through e-mails and telephone calls. Compusense is also able to provide file download capability which makes the software readily available to our clients.

The Compusense Technical Support staff is accessible by phone at 1-800-367-6666 toll free in Canada and in the United States or worldwide at +1-519-836-9993. Support is also available though email at support@compusense.com or our website.

Approximately two months before the expiry of your support maintenance contract, Compusense issues a Notice of Renewal. This notice is issued to the attention of the named primary contact for the Compusense software and outlines the process and fee to renew a support contract. The maintenance renewal fee is based upon the original purchase price of the Compusense license including stations and modules. The amount paid for any additional stations or modules purchased after the original license purchase, will be added to the overall purchase price of the Compusense® five license and will affect the fee for the next renewal period.

PLEASE NOTE: To provide uninterrupted support, the maintenance contract renewal fee must be received within 30 days of the existing contract end date. Should payment not be received in this time, any client wishing to access the support staff will be unable to do so until payment is received for the maintenance contract. The renewal of a Compusense five license with a lapsed support maintenance contract of more than 1 year will be subject to a retroactive software upgrade fee.