Compusense is dedicated to providing innovative sensory software to our clients worldwide. We are continually improving our software, introducing new features and programs to help our clients be more productive.
A one-year support maintenance contract, which includes technical support and software upgrades, is included with your purchase of the Compusense® five Basic Site License. Once the initial year of support is over, we encourage users to continue to maintain their support contracts. We consider this to be a valuable investment in the continued operation of Compusense software.
The Compusense five software support maintenance contract entitles the licensee to access the Compusense support staff by fax, email and telephone. The contract also entitles the licensee to receive all software updates released during the active support contract period. This guarantees clients will always have the newest version of the software available which incorporates new features and problem fixes.
The support team is available to provide technical assistance for the total Compusense five system. This includes all additional data collection stations and software modules purchased. The Compusense policy is all software is subject to thorough quality control testing in our sensory research facility prior to release.
As part of the support maintenance contract, clients will periodically receive technical bulletins issued by the Compusense support team. This serves to keep clients up-to-date with current issues and concerns relating to Compusense products. The support team also strives to stay in contact with all active support clients on a regular basis through e-mails and telephone calls. Where Internet access is available, for active support clients, Compusense is able to provide download capability which makes software readily available to our clients.
The Compusense technical support staff is accessible by phone at 1-800-367-6666 (toll-free in Canada and in the United States) or worldwide at +1-519-836-9993. Support is also available though email or on our website.
Approximately two months before the expiry of your support maintenance contract, Compusense issues a Notice of Expiry letter. It is issued to the attention of the named primary contact for the Compusense software. This notice includes an invoice for the renewal of the maintenance contract and a license information form where users can list current shipping address information, contact information and hardware information. The amount of the maintenance renewal fee is based upon the original purchase price of the Compusense basic site license. This includes any additional stations or modules you may have purchased. Should a client purchase any additional stations or modules, after the original license purchase, any amount paid will be added to the overall purchase price of the Compusense five system. This will affect the fee for the next renewal period.
NOTE: To provide uninterrupted support, the maintenance contract renewal fee must be received within 30 days of the existing contract end date. Should payment not be received in this time, any client wishing to access the support staff will be unable to do so until we receive payment for the maintenance contract. The renewal of a Compusense five license, with a lapsed support maintenance contract of more than one year, will be subject to a retroactive software upgrade fee.
