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Compusense

Job Posting

Client Success Specialist - Client Service Focus

Full Time Position

Dedicated to world class sensory, consumer science software and service solutions that keep our clients at the forefront of their field.

Founded over thirty years ago by Dr. Chris Findlay, Compusense has created cutting edge software and consulting service solutions for clients all over the world. Currently, Compusense has an exciting opportunity for a dedicated, team-based individual to join their team in Guelph, Ontario.


Summary

Reporting to the Director, Client Success, this role will be responsible for assisting existing and new sensory and consumer research clients in their use of Compusense software. Your primary role will be responsible for responding to client inquiries via phone, chat & email. You will also be contributing to documentation and self-help resources, for visiting clients to understand their needs and objectives, as well as for the planning and execution of client trainings either online or in-person. Client Success Specialists contribute to the development of our software by understanding our clients’ needs.

Qualifications 

  • A minimum of 2 years of client-focused customer service experience

  • Strong interpersonal and teamwork skills, including comfort speaking/presenting in front of a group

  • Excellent planning, organizational, problem solving and priority management skills, capacity for flexibility and adaptability within the work environment

  • Comfortable working in a technical environment, including strong skills in Excel and the ability to quickly pick up and learn new software programs

  • Demonstrated understanding and comfort in the use of statistics

  • Ability to operate in a fast-paced environment

  • Ability to travel internationally (20%)

  • Ability to speak multiple languages (e.g. French, Spanish, Mandarin), is considered an asset

  • Experience with SaaS solutions is considered an asset

Key Responsibilities 

  • Build client relationships by understanding client needs and proactively working with clients to solve their problems.

  • Work closely with the rest of the Client Success Team to address a wide range of client requests.

  • Maintain a strong understanding of your clients’ objectives, priorities and workflows.

  • Accurately and consistently document and track client interactions.

  • Deliver Compusense software trainings and workshops.

  • Assist in the creation and maintenance of client-facing workflows and documentation.

  • Assist in the testing of Compusense software.

  • Maintain a strong working knowledge of Compusense software and the sensory methodologies it supports.

  • Assist the Client Success Management Team to plan for client trainings, workshops and trade shows as required.

  • Actively look for sales and growth opportunities.

  • Capture client sensory and consumer testing needs in order to help inform software solutions.

  • Relay any bugs to help with software fixes in new releases of Compusense software.

Please be advised that credit and background checks will be conducted for this position.

To apply for this opportunity, please send a cover letter and resume to hr@compusense.com by January 25, 2019.

Please quote "Client Success Specialist" in the subject line.

Compusense Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

We thank all applicants for their interest; however, only those applicants selected for an interview will be contacted.

 

 

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